Will Bank Management Service

Unless you are regularly cleansing your Will Bank, you could be in a situation where you’re potentially unable to connect with your customers. Our 3-phase Will Bank Management Service provides a solution.
Ensure your Will Bank data is clean and compliant with our screening, cleansing and notification services.
POA
  • Check the overall health of the data on file
  • Rectify address anomalies and identify deceased subjects
  • Ongoing notification to inform you of changes

Legal firms offering Will Writing services often have a large database of clients which contributes to their pipeline of probate work.

But with over 100,000 home movers and 55,000 deaths in the UK every month, it can be very difficult to keep this database up to date.

We are often approached by clients who have experienced such difficulties, with issues ranging from how to avoid writing out to deceased clients, which can cause distress to grieving families, to ensuring that personal information is not sent out to the wrong address, a potential breach of data protection.

Our Will Bank Management Service aims to help firms manage their data more effectively, whilst also supporting GDPR compliance. Our goal is to empower professionals, giving them insights into their data that allow them to stay connected with their customer base and identify opportunities for revenue growth from existing clients.

 

Optimise your Will Bank in 3 easy steps

 

Screening

The FREE screening phase provides an initial health check of your testator database, allowing you to see the percentage of out-of-data records and review next steps

Cleansing 

Identification of deceased subjects and rectification of incorrect addresses. The cleansing phase will also highlight unmatched records which may require further review

Notification

Ongoing monitoring including notification of ‘life events’ which may impact your files, including testators passing away or a change of address

 

The benefits include:

 

  • Identify clients whose circumstances have changed, alerting you that action may need to be taken
  • Maintain more accurate records and meet regulatory requirements in terms of GDPR
  • Reduces overheads and administration time associated 'return to senders' and ad hoc database management/maintenance
  • Remove deceased/invalid Wills and reduce off site storage costs

 

 



Contact us to discuss your requirements and for a quote for Will Bank Management Services

  • We use Estatesearch’s Financial Profile search ordered through the free, secure portal, on every case where we are executors. This protects our firm and limits liabilities. We would also conduct a Will Search as standard practice too and await the results to ensure we are the appointed executors according to the Will before instructing the asset search.
    Lauren Phillips, Legal Director & Head of Private Client Services
  • The searches themselves can always throw in surprises. We had one case where ... an investment company wrote to us letting us know they had made a mistake and an account did in fact exist for the deceased. In this instance we could prove our due diligence and show we had done all that we could do to identify assets within the estate through Estatesearch’s Financial Profile Search at the time, and that the investment company was at fault. We were easily able to resolve the matter.
    Patrice Lawrence, Senior Associate Solicitor
  • We now use Estatesearch’s Will Bank Management service for any orphaned Will Banks we purchase, and also for our own records. Following Estatesearch’s screen and cleanse, the ongoing notification phase is particularly helpful as every month Estatesearch notifies us if anyone has passed away or moved house ... This process not only improved the accuracy of their Will Bank but also reconnected Southeast Legacies with many existing clients in need of further support.
    Anthony Rockliffe TEP, Director
  • At Jackson Lees we offer a comprehensive service to help and support families when they have lost loved ones. For clients who only need help with a Grant of Probate, we also recommend they instruct an asset and liability search. Many take advantage of this option. Using Estatesearch’s services means we can demonstrate due diligence. Our best practice approach also gives all our clients peace of mind that assets won’t be discovered, at a later date, which helps avoid any associated IHT implications that might bring.
    John-Paul Dennis, Partner and Divisional Director for Private Client
  • As an organisation, we aim to continue to expand by taking on more Will Banks from financial advisors or other retiring professionals. It would have been difficult to manage the influx of much more work without Estatesearch’s Will Bank Management services. Now, with Estatesearch’s help we are confident we can efficiently update orphan storage banks and communicate appropriately with our clients as our firm grows.
    Zoe Oliver, Business Manager
  • At Elite Law Solicitors, we always aim to provide a comprehensive service and best advice, tailored to our clients’ needs. Estatesearch’s reports and services support us and mean we can do an even better job for our clients. We highly recommend Estatesearch.
    Meg Wilton, CILEX Lawyer and TEP
  • One of the main challenges is the identification of all the assets within the estate. It is daunting for many clients to try to wrap up the financial affairs of a deceased family member, where they may not have all of the details. We use Estatesearch for share valuations and sales, and for the placement of statutory notices. We also use Estatesearch’s Financial Profile Search to contact financial institutions to confirm if the deceased held an account, which then enables us to make further enquiries about the nature of the assets.
    Peter Tuffin, Accountant and Partner
  • Our firm’s approach is one of social purpose, where we use our experience to help clients as best as we can. Completing the searches and using Estatesearch’s range of services adds a layer of certainty for our clients, ensuring they are satisfied that everything has been dealt with correctly and there will be no surprises in the future.
    Lindsey Bohanna, Legal Director
  • Using Estatesearch’s secure, online portal for ordering searches is easy. I like the way multiple addresses can be input which is useful if the deceased moved frequently during their lifetime. It is a cost effective method of contacting a broad range of financial institutions and so the search means we can offer a more comprehensive service to our clients.
    Emma Spicer, Assistant Estate Administration Team Manager
  • Out of the blue, Estatesearch flagged an unknown policy. When I made further enquiries, it was confirmed as a £265k life insurance policy which paid out to the estate. It was a big windfall for the charitable beneficiaries and really underlined the importance of completing an asset search as there had been no other evidence of this policy at all. As executors, it also protected our firm too in ensuring all assets had been found.
    Bethany Wheadon , Solicitor
  • The Estatesearch Financial Profile Service gives us a comprehensive and robust due diligence process at the click of a button. Using a combination of data and technology goes beyond what we could reasonably achieve otherwise and Estatesearch have helped us identify additional assets in difficult Court of Protection matters.
    Holly Chantler, Head of Private Client
  • I've found the range of services provided by Estate Search to be vital tools in my day to day work as a private client lawyer. The client portal is an excellent one stop shop for the full range of searches I often undertake.
    Barry Griffin, Partner
  • We use the Financial Profile Service when appointed as Executors to help us clearly demonstrate we’ve met all our statutory duties. The report is clear and easy to use, helping us quickly make targeted additional enquiries to secure estate assets when required.
    Rachel Roche, Solicitor Director
  • The Financial Profile Service helped us efficiently confirm all the estate accounts, and in our latest matter identified a historic pension adding greater value for the beneficiaries and our clients.
    Liyen Clutton, Biscoes Solicitors
  • The Estatesearch team are always willing to go the extra mile to help us with our cases and enquiries, using their knowledge and expertise to help us deliver an excellent service while reducing costs for our clients.
    Michael Graham, Head of Private Client
  • As trusted legal advisors, our clients appoint us in many different capacities, as executors, trustees, Attorneys and Deputies. Clients place their trust in us, and we take that responsibility seriously. As part of our best practice when undertaking those roles, we conduct an asset and liability search to identify and secure all assets and investments held in an estate, by a trust, or by a donor client. We place our trust in Estatesearch to produce a report that is both thorough and reliable. Estatesearch also support us with several other products that ensure we can provide a professional and comprehensive service across our private client team.
    Mrs Tracey Hatswell TEP, Partner, Wason Male & Wagland LLP
  • As a business reliant on accurate compliance we turned to Estatesearch for our insolvency and bankruptcy checks, and we couldn’t be happier with the experience. Their system is incredibly user friendly, allowing our team to navigate the process effortlessly. We appreciate how straightforward the platform is and look forward to an integration with our software provider shortly. We would recommend Estatesearch to any business seeking a reliable partner for insolvency and bankruptcy assessments.
    Laura Staples, Partner & Head of Private Client. HK Law
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0330 900 1700